2014 PhysioQinetics Patient Survey

PhysioQinetics pain location

In this information and evidence driven medical world, it is very important for us to audit our performance. Not only does this allows us to improve our clinic performance, it also shows to our patients our commitment to provide the best possible care to them. As such, we decided to conduct the 2014 PhysioQinetics Patient Satisfactory Survey. We are proud to present the analysis here:-

Between January and June 2014, we randomly selected 101 patients from across our 4 clinics in Uxbridge, Staines, Maidenhead, and Brentford. We asked our patients to help us answer a simple 8-point questionnaire.

The majority of patients came to us with back (38.6%) and knee (24.8) problems [see pie chart above]; these were followed by neck pain (12.9%), shoulder pain (10.9%) and other complaints.

Almost all (93.1%) patients surveyed had pretty severe (grade 4 to 5 out of 5) symptoms when they first visited us; but after an average of 3 to 4 treatment sessions, 92.1% of patients reported symptoms improved to only mild level (grade 1 to 2 out of 5).

In terms of symptom improvement, 50.5% of patients surveyed had at least 75% improvement; with 71.3% showing at least 60%, and a staggering 90% showing at least 50% improvement.

Data 1

We are proud to report that 84.2% of our patients needed 6 or less treatment sessions, and 63.4% needed only 4 or less treatment sessions to achieve the above excellent results - this is a clear testimony of how effective our treatment is!


Very importantly, this is the key message:-

Of the 52.5% of patients surveyed who had previously visited other physiotherapists, chiropractors, or osteopaths before coming to us, 94.3% of them, after their treatment sessions, thought we performed better than our colleagues!!


And 100% of those surveyed would recommend us to their friends and family!!

What is the Cryocuff cold compression therapy?

The Cryocuff is a fantastic bit of physiotherapy equipment .

It is a cold-compression therapy system that is ideal for treating joint swelling and pain.

We tend to use it most often post-operatively. For example following total knee replacement, ACL reconstruction surgery, knee arthroscopy, post-menisectomy, and post shoulder surgery.

These are applied by your physiotherapist to the affected area and the garment is filled with iced water! As the garment fills with the iced water it begins to compress the affected area! Voila!

You may be familiar with the acronym RICE which is used in acute injury management: Rest, Ice, Compression, Elevation.

Cryocuff treatment forms a crucial part of the ice and compression of the RICE regime.

Your physiotherapist may recommend this as one form of treatment if there is swelling present.