PhysioQinetics

This Privacy Notice sets out details of the information that PhysioQinetics Ltd and the clinicians responsible for your treatment may collect from you and how that information may be used. Please take your time to read this Privacy Notice carefully.

This Privacy Notice:

• provides you with a detailed overview of how we will manage your data, from the point at which it is gathered and onwards.
• will give you all the details you need on how we use your information, and how we will comply with the law in doing so. We may also, with your specific agreement, contact you with marketing materials.
• sets out your rights in respect of your personal information, and how to exercise them. You can, for instance, seek access to your medical information, object to us using your information in particular ways and request rectification of any information which is inaccurate.

We are also open to improvement; if you have any feedback on this notice contact our Data Protection Officer with your thoughts.

About us

In this Privacy Notice we use "we" or "us" or "our" or "PhysioQinetics" to refer to who is using your personal information, and the clinicians who provide your treatment.

How to contact us

The Data Protection Officer ("DPO") helps ensure that PhysioQinetics group of clinics comply with data protection law. Our DPO has responsibility for data protection compliance in respect of the companies set out above.

The DPO can be contacted by:

• Telephone: 01895 255139
• Email: contact@physioqinetics.com
• Post: 198 Harlington Road, Uxbridge, Middlesex, UB8 3HA

If you would like further information about any of the matters in this Privacy Notice or have any other questions about how we collect, store or use your personal information, please contact the DPO using the details above.

Your personal data and clinicians

As a patient of PhysioQinetics, your treatment may be provided by a clinician who is a medical practitioner. For ease of reference, we refer to them simply as 'clinicians' throughout this Privacy Notice. Those clinicians make decisions about what information is collected about you, and may maintain their own set of medical records in relation to the treatment that they provide. They are a Data Controller in respect of your personal information, which they hold within those records, meaning that they must comply with the data protection legislation and relevant guidance when handling your personal information. To the extent relevant to their practice, you can expect them to handle your information in line with this Privacy Notice. This includes using your personal information as set out in more detail below.

Clinicians who work with PhysioQinetics are expected to handle your personal data in accordance with the principles set out within this Privacy Notice. This means that whenever they use your personal data, they will only do so as set out in this Privacy Notice.   

Clinicians who work with PhysioQinetics may process your personal information at a non-PhysioQinetics site.

If you want to find out more about the arrangements between PhysioQinetics and clinicians for handling your information please let us know by contacting our DPO.

If you have any concerns about the way your clinician has handled your personal information please contact the DPO.

What personal information do we collect and use from patients?

The personal information that we collect will depend on your relationship with us. We will collect different information depending on whether or not you are already a patient of PhysioQinetics. 

We may use “special categories of personal information” (otherwise known as "special categories of data") about you, such as information relating to your physical and mental health. For example, if you are a patient we will need to use information about your health in order to treat you.

If you provide personal information to us about other individuals (including medical or financial information) you should inform the individual about the contents of this Privacy Notice. We will process such information in accordance with this Privacy Notice. 

In addition, you should note that in the event you amend data which we already hold about you (for instance by amending a pre-populated form) then we will update our systems to reflect the amendments. Our systems will continue to store historical data.

Personal information

As a patient of PhysioQinetics, the personal information we hold about you may include the following:

• Name
• Contact details, such as postal address, email address and telephone number (including mobile number)
• Financial information, such as credit card details used to pay us
• Occupation
• Emergency contact details, including next of kin
• Background referral details

Special Categories Personal Information As a patient of PhysioQinetics, we will hold information relating to your medical treatment, which is known as a special category of personal data under the law, meaning that it must be handled even more sensitively. The special categories of personal information we hold about you may include the following:

• Details of your current or former physical or mental health. This may include information about any healthcare you have received (both from PhysioQinetics directly and other healthcare providers such as GPs, dentists or hospitals (private and/or NHS)) or need, including about clinic and hospital visits and medicines administered. We provide further details below on the manner in which we handle such information.
• Details of services you have received from us
• Details of any genetic data or biometric data relating to you

The confidentiality of your medical information is important to PhysioQinetics. We make every effort to prevent unauthorised access to and use of information relating to your current or former physical and mental health. In doing so, PhysioQinetics complies with UK data protection law, including the Data Protection Act 2018, and all applicable medical confidentiality guidelines issued by professional bodies including, but not limited to, the General Medical Council and the Nursing and Midwifery Council.

From 25 May 2018, the Data Protection Act was replaced by the EU General Data Protection Regulation (GDPR) and a new Data Protection Act. All uses of PhysioQinetics information complies with the GDPR and the new Data Protection Act.

We may collect personal information from a number of different sources including, but not limited to:

• GPs
• Dentists
• Other hospitals, both NHS and private
• Mental health providers
• Commissioners of healthcare services
• Clinicians (including their medical secretaries)
• Physiotherapists and other therapists
• Sports team coaches

Directly from you Information may be collected directly from you when: 

• You enter into a contract with PhysioQinetics for the provision of healthcare services
• You use those services
• You complete enquiry forms on the PhysioQinetics website
• You submit a query to us including through our website, by email or by social media
• You correspond with us by letter, email, telephone (all incoming and outgoing calls from/to patients are recorded) or social media, including where you reference PhysioQinetics in a public social media post
• You take part in our marketing activities

From other healthcare organisations Our patients will usually receive healthcare from other organisations in addition to PhysioQinetics, and so in order to provide you with the best treatment possible we may have to collect personal information about you from other organisations. These may include:

• Medical records from your GP
• Medical records from your clinician (including their medical secretaries)
• Medical records from your dentist
• Medical records from the NHS or any private healthcare organisation

Medical records include information about your diagnosis, clinic and hospital visits and medicines administered.

From third parties As detailed in the previous section, it is often necessary to seek information from other healthcare organisations. We may also collect information about you from third parties when:

• You are referred to us for the provision of services including healthcare services
• We liaise with your current or former employer, health professional or other treatment or benefit provider
• We liaise with your family
• We liaise with your insurance policy provider
• We deal with experts (including medical experts) and other service providers about services you have received or are receiving from us
• We deal with NHS health service bodies about services you have received or are receiving from us
• We liaise with credit reference agencies
• We liaise with debt collection agencies
• We liaise with Government agencies, including the Ministry of Defence, the Home Office and HMRC

How will we communicate with you?

In order to communicate with you, we are likely to do this by telephone, SMS, email, and/or post. If we contact you using the telephone number(s) which you have provided (landline and/or mobile), and you are not available which results in the call being directed to a voicemail and/or answering service, we may leave a voice message on your voicemail and/or answering service as appropriate.

However:

• To ensure that we provide you with timely updates and reminders in relation to your healthcare (including basic administration information and appointment information (including reminders)), we may communicate with you by SMS and/or unencrypted email (where you have provided us with your email address) in each case where you have expressed a preference in the patient registration form to be contacted by SMS and/or email.  
• To provide you with your medical information (including test results and other clinical updates) and/or invoicing information, we may communicate with you by email (which will be encrypted) where you have provided us with your email address and have expressed a preference in the patient registration form to be contacted by email. The first time we send you an important encrypted email, an email that we are not also sending by post or which requires action to be taken, we will endeavour to contact you separately to ensure that you are able to access the encrypted email.
• If we have your mobile number or your email address we may use this method of communication to contact you regarding patient surveys which are for the purpose of improving our service or monitoring outcomes and are not a form of marketing.

Please note that although providing your mobile number and email address and stating a preference to be communicated by a particular method will be taken as an affirmative confirmation that you are happy for us to contact you in that manner, we are not relying on your consent to process your personal data in order to correspond with you about your treatment. As set out further below, processing your personal data for those purposes is justified on the basis that it is necessary in order to provide you with healthcare services.

Surveys

As detailed above, we may contact you to ask you to participate in surveys regarding your treatment with PhysioQinetics. The surveys will largely be sent post-treatment by email or SMS. This is not a form of marketing and the surveys do not try to sell you any further products or services; it is solely to gather information relating to your experience of PhysioQinetics, for the purposes of improving the quality and safety of the services we offer to future patients. It is necessary for us to process your personal data in order to contact you with these surveys, on the basis of our appropriate business needs and to improve the quality of the healthcare services we offer (as set out under purpose 8 below). Participation in the surveys is entirely voluntary. You may decide not to complete the surveys and you will have the option to unsubscribe from receiving further survey invitations. You may also be given the opportunity to proactively opt into receiving a call back to further discuss your survey responses. These are all matters entirely for you.

In addition, we may also contact you to invite you to participate in on-line surveys which aim to monitor the outcomes of your treatment. Again these surveys are not a form of marketing. They are called Patient Reported Outcome Measures (“PROMs”). For private patients the results are shared with PHIN (as set out in the section entitled "What are the purposes for which your information is used"?) and for NHS patients the results are shared with NHS England.  An initial invitation asking you to participate may be sent to you before your treatment takes place. This may be by post, SMS, email or in person when you attend the hospital for treatment. If you choose to complete a PROMs survey you will also receive subsequent surveys following your treatment to help establish the benefit you have gained from treatment.

What are the purposes for which your information is used?

We may 'process' your information for a number of different purposes, which is essentially the language used by the law to mean using your data. Each time we use your data we must have a legal justification to do so. The particular justification will depend on the purpose of the proposed use of your data. When the information that we process is classed as “special category of personal information”, we must have a specific additional legal justification in order to use it as proposed.

 Generally we will rely on the following legal justifications, or 'grounds':

• Taking steps at your request so that you can enter into a contract with PhysioQinetics to receive healthcare services from us.
• For the purposes of providing you with healthcare pursuant to a contract between you and PhysioQinetics. We will rely on this for activities such as supporting your medical treatment or care and other benefits, supporting your doctor, nurse, carer or other healthcare professional and providing other services to you.
• We have an appropriate business need to process your personal information and such business need does not cause harm to you. We will rely on this for activities such as quality assurance, maintaining our business records, developing and improving our products and services and monitoring outcomes.
• We have a legal or regulatory obligation to use such personal information.
• We need to use such personal information to establish, exercise or defend our legal rights.
• You have provided your consent to our use of your personal information.

Note that failure to provide your information further to a contractual requirement with us or a clinician may mean that we are unable to set you up as a patient or facilitate the provision of your healthcare on PhysioQinetics’s systems.

We provide further detail on these grounds in the sections below.

Appropriate business needs One legal ground for processing personal data is where we do this in pursuit of legitimate interests and those interests are not overridden by your privacy rights. Where we refer to use for our appropriate business needs, we are relying on this legal ground.

Special categories of personal information includes information about your:

• Health
• Genetic or biometric information

The right to object to other uses of your personal data You have a range of rights in respect of your personal data, as set out in detail in the section entitled "Your rights". This includes the right to object to PhysioQinetics using your personal information in a particular way (such as sharing that information with third parties), and we must stop using it in that way unless specific exceptions apply. This includes, for example, if it is necessary to defend a legal claim brought against us, or it is otherwise necessary for the purposes of your ongoing treatment. 

You will find details of our legal grounds for each of our processing purposes below.  We have set out individually those purposes for which we will use your personal information, and under each one we set out the legal justifications, or grounds, which allow us to do so. You will note that we have set out a legal ground, as well as an 'additional' legal ground for special categories of personal information. This is because we have to demonstrate additional legal grounds where we are using information which relates to a person's healthcare, as we will be doing the majority of the times we use your personal information. 

Purpose 1: To set you up as a patient on PhysioQinetics’s systems including carrying out fraud, credit, anti-money laundering and other regulatory checks

As is common with most business, we have to carry out necessary checks in order for you to become a patient. These include standard background checks, which we cannot perform without using your personal information. 

Legal ground: Taking the necessary steps so that you can enter into a contract with us for the delivery of healthcare.

Additional legal ground for special categories of personal information: The use is necessary for reasons of substantial public interest.

Purpose 2: To provide you with healthcare and related services

Clearly, the reason you come to us is to provide you with healthcare, and to do so, we have to use your personal information.

Legal grounds:

• Providing you with healthcare and related services
• Fulfilling our contract with you for the delivery of healthcare

Additional legal grounds for special categories of personal information:

• We need to use the data in order to provide healthcare services to you
• The use is necessary to protect your vital interests where you are physically or legally incapable of giving consent

Purpose 3: For account settlement purposes

We will use your personal information in order to ensure that your account and billing is fully accurate and up-to-date

Legal grounds:

• Our providing you healthcare and other related services
• Fulfilling our contract with you for the delivery of healthcare
• Our having an appropriate business need to use your information which does not overly prejudice you

Additional legal grounds for special categories of personal information:

• We need to use the data in order to provide healthcare services to you
• The use is necessary in order for us to establish, exercise or defend our legal rights

Purpose 4: For medical audit/research purposes 

Clinical audit PhysioQinetics may process your personal data for the purposes of local clinical audit – ie an audit for the purposes of assessing outcomes for patients and identifying improvements which could be made for the future. We are able to do so on the basis of a legitimate interest and the public interest in statistical and scientific research, and with appropriate safeguards in place. You are, however, entitled to object to us using your personal data for this purpose, and as a result of which we would need to stop doing so. If you would like to raise such an objection then please contact our Data Protection Officer using the details provided at the top of the page.  

We may also be asked to share information with UK registries for which ethical approval is not necessarily required but which form part of the National Clinical Audit programme, hosted by NHS England and who provide a list of National Clinical Audit and Clinical Outcome Review programmes and other quality improvement programmes which we should prioritise for participation.

A full copy of the current list can be found at https://www.hqip.org.uk/list which comprises the national organisations with whom we regularly share data for the purposes of audit. We may also share your data with other audit programmes which are set up by professional associations. 

We may do so without your consent provided that the particular audit registry has received statutory approval, or where the information will be provided in a purely anonymous form, otherwise your consent will be needed. In those circumstances, the relevant registry organisation may have consent processes of their own so any questions in that regard should be directed to the organisations themselves, otherwise we will obtain that consent from you.

Medical research PhysioQinetics also participates in medical research and shares data with ethically approved third party research organisations.

We will share your personal data only to the extent that it is necessary to do so in assisting research and as permitted by law. Some research projects and/or registries have received statutory approval such that consent may not be required in order to use your personal data. In those circumstances, your personal data will be shared on the basis that:

Legal grounds:

• We have a legitimate interest in helping with medical research and have put appropriate safeguards in place to protect your privacy

Additional legal grounds for special categories of personal information:

• The processing is necessary in the public interest for statistical and scientific research purposes

In the event that consent is required then either the research organisations will obtain this from you themselves, and so any questions in that regard should be directed to them, or we will take consent from you.

Purpose 5: Communicating with you and resolving any queries or complaints that you might have. 

From time to time, patients may raise queries, or even complaints, with PhysioQinetics. We take those communications very seriously. It is important that we resolve such matters fully and properly, and in order to do so we will need to use your personal information.

Legal grounds:

• Our providing you with healthcare and other related services
• Our having an appropriate business need to use your information which does not overly prejudice you

Additional legal grounds for special categories of personal information:

• The use is necessary for the provision of healthcare or treatment pursuant to a contract with a health professional
• The use is necessary in order for us to establish, exercise or defend our legal rights

Purpose 6: Communicating with any other individual that you ask us to update about your care and updating other healthcare professionals about your care.

In addition, other healthcare professionals or organisations may need to know about your treatment in order for them to provide you with safe and effective care, and so we may need to share your personal information with them. Further details on the third parties who may need access to your information is set out in purpose 10 below.

Legal grounds:

• Our providing you with healthcare and other related services
• We have a legitimate interest in ensuring that other healthcare professionals who are routinely involved in your care have a full picture of your treatment

Additional legal ground for special categories of personal information:

• We need to use the data in order to provide healthcare services to you
• The use is necessary for reasons of substantial public interest under UK law
• The use is necessary in order for us to establish, exercise or defend our legal rights

We also participate in initiatives to monitor safety and quality, helping to ensure that patients are getting the best possible outcomes from their treatment and care. The Competition and Markets Authority Private Healthcare Market Investigation Order 2014 established the Private Healthcare Information Network (“PHIN”), as an organisation who will monitor outcomes of patients who receive private treatment. Under Article 21 of that Order, we are required to provide PHIN with information related to your treatment, including your NHS Number in England and Wales, CHI Number in Scotland or Health and Care Number in Northern Ireland, the nature of your procedure, whether there were any complications such as infection or the need for readmission/admission to a NHS facility and also the feedback you provided as part of any PROMs surveys. PHIN will use your information in order to share it with the NHS, and track whether you have received any follow-up treatment. We will only share this information with PHIN if you have provided your consent for us to do so.

The records that we share may contain personal and medical information about patients, including you. PHIN, like us, will apply the highest standards of confidentiality to personal information in accordance with data protection laws and the duty of confidentiality. Any information that is published by PHIN will always be in anonymised statistical form and will not be shared or analysed for any purpose other than those stated. Further information about how PHIN uses information, including its Privacy Notice, is available at phin.org.uk. We will be happy to print a copy for you if you prefer.

Purpose 7: Complying with our legal or regulatory obligations, and defending or exercising our legal rights

As a provider of healthcare, we are subject to a wide range of legal and regulatory responsibilities which is not possible to list fully here. We may be required by law or by regulators to provide personal information, and in which case we will have a legal responsibility to do so. From time to time, PhysioQinetics and its clinicians are also the subject of legal actions or complaints. In order to fully investigate and respond to those actions, it is necessary to access your personal information (although only to the extent that it is necessary and relevant to the subject-matter). 

Legal grounds:

• The use is necessary in order for us to comply with our legal obligations

 Additional legal ground for special categories of personal information:

• We need to use the data in order for others to provide informed healthcare services to you
• The use is necessary for reasons of the provision of health or social care or treatment or the management of health or social care systems
• The use is necessary for establishing, exercising or defending legal claims

As detailed above in Purpose 6, we participate in initiatives to ensure that patients are getting the best possible outcomes from their treatment and care. The records that we share may contain personal and medical information about patients, including you. With respect to PHIN we will only share information with them with your consent. PHIN, like us, will apply the highest standards of confidentiality to personal information in accordance with data protection laws and the duty of confidentiality. Any information that is published by PHIN will always be in anonymised statistical form and will not be shared or analysed for any purpose other than those stated. Further information about how PHIN uses information, including its Privacy Notice, is available at phin.org.uk. We will be happy to print a copy for you if you prefer.

We are also required by law to conduct audits of health records, including medical information, for quality assurance purposes. Your personal and medical information will be treated in accordance with guidance issued by the Care Quality Commission (England), Health Inspectorate Wales and Healthcare Improvement Scotland.

Purpose 8: Providing improved quality, training and security (for example, with respect to recorded or monitored phone calls to our contact numbers) including conducting post treatment surveys

PhysioQinetics is a quality-conscious organisation, and always looking to learn from patients’ experiences in order to improve the experience for future patients. With that in mind, we will use your personal information to identify where such improvements can be made, such as reviewing recorded phone calls to assess whether anything can be learnt and contacting you to seek your valuable thoughts on the PhysioQinetics experience. 

Legal grounds:

• Our having an appropriate business need to use your information which does not overly prejudice you

Additional legal ground for special categories of personal information:

• We need to use the data in order to manage the healthcare services we deliver, including carrying out surveys (which are not a form of marketing) in order to identify and carry out any necessary improvements

Purpose 9: Managing our business operations such as maintaining accounting records, analysis of financial results, internal audit requirements, receiving professional advice (eg tax or legal advice)

In order to do this, we will not need to use your special categories of personal information and so we have not identified the additional ground to use your information for this purpose.

 Legal grounds:

• Our having an appropriate business need to use your information which does not overly prejudice you

Purpose 10: Provide you with marketing information (including information about other products and services offered by selected third party partners) in accordance with preferences you have expressed in the Patient Health Questionnaire.

As a business, marketing is vital but we are mindful of your rights and expectations in that regard. As a result, we will only provide you with marketing which is relevant to our business and only where you have specifically confirmed your consent for us to do so. Legal grounds:

• Our having an appropriate business need to use your information which does not overly prejudice you
• You have provided your consent

Who do we share your information with?

From time to time, we may share your personal information within our group or with third parties.

Disclosures to third parties: We may disclose your information to the third parties listed below for the purposes described in this Privacy Notice. This might include:

• A doctor, nurse, carer or any other healthcare professional involved in your treatment
• Other members of support staff involved in the delivery of your care, such as receptionists and porters
• Anyone that you ask us to communicate with or provide as an emergency contact, for example your next of kin or carer
• NHS organisations, including NHS Resolution, NHS England, Department of Health
• Other private sector healthcare providers
• Your GP
• Your dentist
• Your clinician (including their medical secretaries)
• Your physiotherapist and other therapists
• Your sports team coach
• Third parties who assist in the administration of your healthcare, such as insurance companies
• Private Healthcare Information Network
• National and other professional research/audit programmes and registries, as detailed under Purpose 4 above
• Government bodies, including the Ministry of Defence, the Home Office and HMRC
• Our regulators, like the Care Quality Commission, Health Inspectorate Wales and Healthcare Improvement Scotland
• The police and other third parties where reasonably necessary for the prevention or detection of crime
• Our insurers
• Debt collection agencies
• Credit referencing agencies
• Our third party services providers such as IT suppliers, actuaries, auditors, lawyers, marketing agencies, document management providers and tax advisers
• Selected third parties in connection with any sale, transfer or disposal of our business

We may communicate with these third parties in a variety of ways including, but not limited to, email, post, fax and telephone.

What marketing activities do we carry out?

We may also use your personal information to provide you with information about products or services which may be of interest to you where you have provided your consent for us to do so.

If you no longer wish to receive marketing emails from us, you can unsubscribe by clicking the link in all of our emails. Otherwise you can always contact us using the details set out at the top of the page to update your contact preferences.

We may also provide your personal information to market research agencies who collect your feedback to help develop better products and services for you.

If you no longer wish to receive non-website based marketing information or for us to provide your information to market research agencies, please contact our DPO. The DPO's contact details can be found at the top of the page.

An automated decision is a decision made by computer without any human input, and there will be no automated decision-making in relation to your treatment or other decisions which will produce legal or similarly significant effects. We may, however, decide to carry out automated-profiling in respect of your personal information, which is automated processing to evaluate certain characteristics in order for us to provide more tailored marketing. We may then tailor the marketing you see depending on the outcome of that profiling. This could include targeted ads through social media platforms such as Facebook, Twitter, Instagram and LinkedIn.    

We have put appropriate measures in place to safeguard any information subject to profiling, particularly by ensuring that any information passed onto third party marketing agencies will be in an anonymous form so that you cannot be identified. You also have the right to object to auto-profiling (or challenge the outcome), and can do so by contacting our DPO.  

If you would like further information about this, please contact our DPO.

How long do we keep personal information for?

We will only keep your personal information for as long as reasonably necessary to fulfil the relevant purposes set out in this Privacy Notice and in order to comply with our legal and regulatory obligations.

If you would like further information regarding the periods for which your personal information will be stored, please contact our DPO for further details.

International data transfers

We (or third parties acting on our behalf) may store or process information that we collect about you in countries outside the European Economic Area ("EEA"). Where we make a transfer of your personal information outside of the EEA we will take the required steps to ensure that your personal information is protected.

• To the extent that it is necessary to do so, PhysioQinetics may transfer your personal data outside of the EEA to the United States to the following specific types of third party:
  • Suppliers of medical devices eg. heart monitoring equipment
  • Suppliers of bespoke prostheses eg. 3D knee prosthesis suppliers, eg. Conformis

We will only do so to the extent that it is relevant and necessary. The United States and the EEA have in place a framework, known as Privacy Shield, to facilitate compliance with data protection obligations when transferring personal data. Privacy Shield has been assessed by the EU Commission, and deemed to provide adequate protection to personal data. 

If you would like further information regarding the steps we take to safeguard your personal information, please contact the DPO using the details at the top of the page.

Please note that we have listed above the current common transfers of personal data outside of the EEA but it may be necessary, in future, to transfer such data for other purposes. In the event that it is necessary to do so, we will update this Privacy Notice.

Your rights

Under data protection law you have certain rights in relation to the personal information that we hold about you. These include rights to know what information we hold about you and how it is used. You may exercise these rights at any time by contacting us using the details set out above at the top of the page.

There will not usually be a charge for handling a request to exercise your rights.

If we cannot comply with your request to exercise your rights we will usually tell you why.

There are some special rules about how these rights apply to health information as set out in legislation including the Data Protection Act (current and future), the General Data Protection Regulation as well as any secondary legislation which regulates the use of personal information.

If you make a large number of requests or it is clear that it is not reasonable for us to comply with a request then we do not have to respond. Alternatively, we can charge for responding.

Your rights include:

The right to access your personal information You are usually entitled to a copy of the personal information we hold about you and details about how we use it.

Your information will usually be provided to you in writing, unless otherwise requested. If you have made the request electronically (eg. by email) the information will be provided to you by electronic means where possible.

Please note that in some cases we may not be able to fully comply with your request, for example if your request involves the personal data of another person and it would not be fair to that person to provide it to you.

You are entitled to the following under data protection law.

Under Article 15(1) of the GDPR we must usually confirm whether we have personal information about you. If we do hold personal information about you we usually need to explain to you:

• The purposes for which we use your personal information
• The types of personal information we hold about you
• Who your personal information has been or will be shared with, including in particular organisations based outside the EEA.
• If your personal information leaves the EU, how we make sure that it is protected
• Where possible, the length of time we expect to hold your personal information.  If that is not possible, the criteria we use to determine how long we hold your information for
• If the personal data we hold about you was not provided by you, details of the source of the information
• Whether we make any decisions about you solely by computer and if so details of how those decision are made and the impact they may have on you
• Your right to ask us to amend or delete your personal information
• Your right to ask us to restrict how your personal information is used or to object to our use of your personal information
• Your right to complain to the Information Commissioner's Office

We also need to provide you with a copy of your personal data.

The right to rectification We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.

The right to erasure (also known as the right to be forgotten) We may update this Privacy Notice from time to time to ensure that it remains accurate, and the most up-to-date version can always be found at www.physioqinetics.com. In the event that there are any material changes to the manner in which your personal information is to be used then we will provide you with an updated copy of this Privacy Notice.

In some circumstances, you have the right to request that we delete the personal information we hold about you. However, there are exceptions to this right and in certain circumstances we can refuse to delete the information in question. In particular, for example, we do not have to comply with your request if it is necessary to keep your information in order to perform tasks which are in the public interest, including public health, or for the purposes of establishing, exercise or defending legal claims. 

The right to restriction of processing In some circumstances, we must "pause" our use of your personal data if you ask us to. We do not have to comply with all requests to restrict our use of your personal information. In particular, for example, we do not have to comply with your request if it is necessary to keep your information in order to perform tasks which are in the public interest, including public health, or for the purposes of establishing, exercise or defending legal claims. 

The right to data portability In some circumstances, we must transfer personal information that you have provided to us to you or (if this is technically feasible) another individual/organisation of your choice. The information must be transferred in an electronic format.

The right to object to marketing You can ask us to stop sending you marketing messages at any time and we must comply with your request. You can do this by contacting the DPO.

The right not to be subject to automatic decisions (ie decisions that are made about you by computer alone) You have a right to not be subject to automatic decisions (ie decisions that are made about you by computer alone) that have a legal or other significant effect on you.

Please see the section entitled "What marketing activities do we carry out?" for detail about when we may make automatic decisions about you.

If you have been subject to an automated decision and do not agree with the outcome, you can challenge the decision. More about this is explained in the section entitled "What marketing activities do we carry out?".

The right to withdraw consent In some cases we need your consent in order for our use of your personal information to comply with data protection legislation.

We have explained in the section entitled "What are the purposes for which your information is used?" where we rely on your consent in this way. Where we do this, you have the right to withdraw your consent to further use of your personal information. You can do this by contacting PhysioQinetics’s DPO whose details at the top of the page.

The right to complain to the Information Commissioner's Office You can complain to the Information Commissioner's Office if you are unhappy with the way that we have dealt with a request from you to exercise any of these rights, or if you think we have not complied with our legal obligations.

More information can be found on the Information Commissioner’s Office website: https://ico.org.uk/

Making a complaint will not affect any other legal rights or remedies that you have.

National Data Opt-Out Programme

NHS Digital is currently developing a national programme which will go live on 25 May 2018, pursuant to which all patients will be able to log their preferences as to sharing of their personal information. All health and care organisations will be required to uphold patient choices, but only from March 2020. In the meantime you should make PhysioQinetics aware directly of any uses of your data to which you object. 

Updates to this Privacy Notice

We may update this Privacy Notice from time to time to ensure that it remains accurate. In the event that these changes result in any material difference to the manner in which we process your personal data then we will provide you with an updated copy of the Policy.

This Privacy Notice was last updated on 1 October 2018.

 

Contact Us

If you have any queries or concerns about this website or this policy please write to:

PhysioQinetics

198 Harlington Road

Uxbridge

Middlesex

UB8 3HA